FAQ - Frequently asked questions

Welcome to our frequently asked questions (FAQs)

Are you planning your next stay in Switzerland and have you found what you were looking for among the accommodations we offer? This section has been designed to answer all your questions and make your rental experience simple and enjoyable. You'll find useful information about the booking process, the services available and tips on how to make the most of your stay.

We have compiled answers to the most frequently asked questions to guide you every step of the way and ensure you have a comfortable stay in our accommodation. If you need any further assistance, our team will be happy to help!


By booking on this platform, you benefit from the best rates you can get.

For maximum transparency, we detail the additional charges that apply to the rental price, i.e. the price of cleaning and laundry as well as tourist taxes. You will also be asked to pay a deposit to guarantee your stay and prevent any damage.

Yes, bed linen, towels and some consumables are included for maximum comfort.
All our accommodation can be booked for two nights or more. For reasons of organisation and household management, we accept arrivals from Monday to Saturday.
The availabilities displayed on our website are updated in real time. We invite you to repeat your search or to contact us if you have a specific request.
We offer furnished accommodation with flexible booking periods. This is a major advantage if you're looking for temporary accommodation.

For stays of 90 nights or more, we will offer you a rental contract at a lower rate. It is possible to draw up a fixed-term or open-ended rental contract, depending on your needs.

Apply for a long-term residence permit.
Yes, we will ask you to take out civil liability insurance if you do not already have it. This will cover any damage caused to the property.

We'll be happy to put you in touch with our partner Helvetia with whom we enjoy special conditions.
When you book, you will systematically receive a link inviting you to consult our digital guide: www.coucouguide.ch which will give you access to all the useful information.
This information is sent to the platform through which you made your reservation. Of course, the final access information for the accommodation (address, access codes, wifi code, etc) will only be revealed shortly before check-in once the amount of your reservation and your deposit have been paid. We will also ask you to send us copies of the identity cards of all the guests before giving you access to the check-in information.

In the meantime, you can already find out about access to the accommodation, amenities, etc.

If you have any further questions, our team will be happy to help you.
We have developed a network to welcome our professional customers (relocation agencies, event organisers, companies on temporary assignments, etc.) and offer you personalised services and attractive conditions.

Our Guest pro offer allows you to benefit from special rates, to pay for bookings on invoice and to have an overview of your bookings thanks to our online platform.
We will be happy to answer your request. To do so, please send us all the relevant information using the form below. On the basis of this information, we will send you an offer.

Send us your requst
A security deposit (refundable) is required to cover any damage caused by the guest. The amount varies according to the type of property rented. It is charged 14 days prior to arrival and is collected by credit card only.
The deposit will be refunded by credit card after inspection of the accommodation. The deposit is refunded in full provided that no damage has been found and that no extra cleaning time has been required. If everything is in order, the deposit will be returned to you within 5 to 10 days of your stay using the same method of payment.
For security reasons, and in order to comply with police regulations, we require copies of the identity documents of all guests staying in the accommodation.
These copies must reach us so that we can authorise check-in and send all access information.