Cancellation policy (stays under 90 nights)

General terms and conditions (< 90 nights) Cancellation policy (< 90 nights) House rules Privacy policy

When a guest wishes to cancel a booking, the cancellation policy of the third-party online booking platform (e.g. Booking.com, Airbnb, etc.) through which the guest made his reservation applies.

Bookings made in establishments operated under the Nonanteneuf brand are subject to specific cancellation policies posted on the Nonanteneuf website (https://nonanteneuf-hotel.ch).

For bookings made directly with Coucou&Co or via its website (https://booking.coucounco.ch), the cancellation policy is as follows:

  • General cancellation policy:
    • Withdrawal period: Bookings may be canceled free of charge* within 4 hours of booking confirmation, unless otherwise indicated during the booking process.
    • Cancellation: Cancellations made 30 days prior to arrival will receive a 50% refund*. No refunds will be given after this time.
      *In the event of a refund, transaction fees, administrative charges or exchange fees may be levied, depending on the method of payment used at the time of booking.
  • Specific cancellation policy: Specific cancellation policy may apply to a particular property or may be selected by the guest at the time of booking. In such cases, the specific cancellation policy takes precedence over the general cancellation policy and shall apply exclusively to the booking. Applicable cancellation policy will be indicated in the guest's booking confirmation.
  • Notification: To be eligible for a free or partial cancellation, the cancellation request must be received by Coucou&Co before 4 pm within the above-mentioned deadlines, by email at booking@coucounco.ch.